Frequently Asked Questions
Glad you asked. Before running water through the Porch Potty you should pick up any solid waste, as you do at the park. Some like to use bags, while others simply use toilet paper to then flush down your toilet. Its up to you.What is the Porch Potty made of?
The Porch Potty is made of a sturdy metal frame and all-weather resin wicker. The tray is recycled plastic. The Porch Potty will not rot, mildew, absorb moisture, odors or bacteria.Why is Porch Potty better than any other potty box for dogs out there?
Price - Most of our customers choose this as the number one reason they buy a Porch Potty over other competitors. Drainage - No other product has both drain options (indoor catch basin AND extended drain hose). The gravity fed drain hose on the Porch Potty allows you to direct the liquid to a nearby patio drain, gutter, or flower bed if you like. You can pour lots of water over the grass if you want without worrying about it over-flowing the "small bin" that other potty boxes have. A great way to keep the porch potty clean, just like your toilet works. Automated - It waters itself and drains itself. No other product can do that. This is a patent pending feature that only the Porch Potty has.Do I need a hose nearby to water the grass?
Not really. The Porch Potty Premium has a hose connection. This is an added feature to make watering/rinsing your grass completely mindless. If you don't have a garden hose nearby, we suggest you purchase the Porch Potty Standard and water it with a gallon of water once a day. Watering it less frequently can decrease the life of the grass due to odor.Can I buy my own sod?
Sod is available in almost every town garden center or neighborhood nurseries, however keep in mind that all grass sod from your local store will have 2.54 cm of dirt along the bottom and the dirt and debris might cause a clog in the system. We recommend that you use the synthetic grass to keep the Porch Potty functioning at its best.How tall is the box? Can my little dog get on it?
The box is 15.24 cm tall. About the size of a stair in your home, or a street curb. If your dog can go up stairs or jump onto a curb while you walk her, she can get on the box without a problem.I have a hose now, but may not have one later once I move. Can I switch it from a Porch Potty Premium to a Porch Potty Standard?
The Porch Potty Premium works great with or without a hose connected to it. If you don't use the sprinkler, just pour water over the Porch Potty as if it was a Porch Potty Standard. The sprinkler will still be there, but not operating.My dog is 35 kg. Can the Porch Potty accommodate her? Would she be too big?
The Porch Potty has been tested to hold over 68 kilograms. However, due to the size of the box (roughly 132cm x 71cm), we recommend using Porch Potty with dogs under 68 kg. Anything over that would require a larger size. We offer two sizes (small and large). There are other companies that offer even larger sizes, but you might be surprised at the prices.Can I wash the synthetic grass in a washing machine or dryer?
We have tested this, and found it to be unnecessary. The agitation of the washer after 4 washes began to wear the rubber coating on the bottom. For cleaning, simply poor a few gallons of water over the synthetic grass periodically to flush out any urine residue down the built-in drain. Our synthetic grass is completely water proof and easy to clean.Can I cut the drain hose to any length?
Yes. Simply use scissors to cut the 4.3 meter drain hose to any length.Can I use it indoors?
We highly recommend using the Porch Potty outside, especially if you will be using real grass or the sprinkler system. If you want to use the Porch Potty Standard indoors, use the Catch Basin for catching water and urine during rinsing times.Can I use the Porch Potty in freezing temperatures?
The Porch Potty Standard can be used in below freezing temperatures without the drain freezing shut or causing any damage to the Porch Potty. The Porch Potty Premium however, will need to be detached from the garden hose during the extreme cold winter months. This is to prevent the water in the hose and sprinkler head from freezing, expanding, and potentially cracking the sprinkler body. The drain hose will have no problems draining though, so feel free to manually water the grass to rinse the synthetic grass. The water goes down the drain without freezing because it happens too quickly for the water to freeze.Q: Do you ship to my country?
- Australian Web site: Australia, New Zealand
- US Web site: United States (including Alaska, Hawaii, US Proctectorates and APO/AE/FPO), Mexico
- Canadian Web site: Canada
UK/European Web site:
- Czech Republic
- South Africa
- United Kingdom
At Porch Potty we are always striving to be able to ship our amazing product to as many places as possible for our customers. In an effort to reach customers, we have added the following countries as an option from our USA warehouse:
You can place an order by calling our customer support team at 877-787-7339 or from our website.
- New Zealand
- South Korea
- United Arab Emirates
- Hong Kong
How come shipping costs are so high?
As much as we would like to have influence over the cost of shipping, we can't. We pass along exactly the same shipping costs that are charged to us - no more, no less.
The Porch Potty is 15 kilograms. And, while we do receive many requests for us to cover shipping, like some other companies do on their product lines, we cannot. If we were shipping something smaller than 1.4 kg, there may be a chance we could absorb some of those costs, but in this case we can't.
The training sod is a patented hydroponic sod grown without dirt so there will be no debris to clog up the hose or the drain components of the Porch Potty. No one outside of the U.S. can sell or grow this type of sod. And, customs will not allow us to import any live sod.Click Here to Email Your Question
Don't see what you are looking for? Send us an email question and we will respond to you quickly. Usually within the hour during normal business hours (PST). Email a question to Sales@PorchPotty.com